Frequently Asked Questions

We offer a wide variety of handcrafted candles including soy candles, aromatherapy candles, luxury candles, floral scented candles, and seasonal candles. Each candle is carefully crafted with premium ingredients to ensure quality and long-lasting fragrance.

Our candles typically burn for 40-60 hours depending on the size. Our 8oz candles burn for approximately 40-45 hours, while our 12oz candles can burn for 50-60 hours when properly maintained.

If you are not satisfied with your purchase, you may return it within 7 days of delivery. Items must be in their original condition, unused, and in original packaging. Custom or personalized items may not be returned unless defective. Once we receive and inspect your returned item, we will process your refund within 10-14 business days.

Currently, we ship within India. We are working on expanding our shipping options to include international destinations. Please check our shipping policy or contact us for more information about shipping to your location.

Standard shipping typically takes 5-7 business days within India. Express shipping options are available at checkout for faster delivery (2-3 business days). Shipping times may vary during peak seasons or holidays.

We accept various payment methods including credit cards, debit cards, UPI, net banking, and other payment options as displayed on our website. All payments are processed securely through our payment gateway.

Yes, all our candles are made with high-quality, non-toxic materials. We use natural soy wax, cotton wicks, and premium fragrance oils. However, always follow proper candle safety guidelines: never leave a burning candle unattended, keep away from children and pets, and place on a heat-resistant surface.

For best results, trim the wick to 1/4 inch before each use, allow the candle to burn until the entire top layer is melted on the first burn (this prevents tunneling), and burn for no more than 4 hours at a time. Store candles in a cool, dry place away from direct sunlight.

Yes, we offer customization options for bulk orders and special occasions. Please contact us at aloraglowshop@gmail.com or call us at +91 9208310746 to discuss your customization needs. We require advance notice for custom orders.

Yes, we offer beautiful gift wrapping options for all our products. You can select gift wrapping at checkout, and we'll include a personalized message card if requested. Gift wrapping is available for an additional fee.

If your candle arrives damaged, please contact us immediately at aloraglowshop@gmail.com with photos of the damaged item and your order number. We will arrange for a replacement or full refund at no additional cost to you.

Yes, we are located at Awadh Apartment, Sitapur Rd, Ved Nath Puram, Mohibullapur, Madiyanva, Lucknow, Uttar Pradesh 226021, India. You can visit us during our business hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM. We're closed on Sundays.